In keeping with Taconic Resources for Independence, Inc. (TRI) and its philosophy that promotes consumer direction as well as human and civil rights, TRI provides a formal grievance procedure for all consumers. TRI’s employees attempt to provide quality services and advocacy aimed at empowering the consumer. However, if you are dissatisfied with your experience at TRI, you are entitled to use the following procedures:
The two avenues for resolving a consumer grievance are:
- The consumer may discuss the complaint with the service provider/employee. If the problem is not resolved to his/her satisfaction; then
- The consumer must complete the attached complaint form. The employee’s supervisor will respond within five (5) working days.
- If the individual is not satisfied with the decision at the first level, he/she may present the complaint to the executive director (in writing) and expect response within five (5) days from the date it was presented to the executive director.
- If the complainant is not satisfied with the decision of the executive director, he/she may submit a copy of the complaint to TRI Board of Directors within thirty (30) days of receiving the Executive Directors’ decision. Within forty-five (45) days the Board of Directors will have conducted a meeting, from which it has gathered enough information on which to base its decision. Once able to reach a majority decision, it will do so in writing to the complainant. This decision is final.
The consumer may initiate an External Review if desired: External Review – Consumer may contact:
New York State Client Assistance Program: Disability Advocates, Inc.
5 Clinton Square, 3rd Floor
Albany, NY 12207
Phone: (518) 432.7861 (voice/TTY)
(800) 993.8982 (voice/TTY)
NYSED ACCES-VR Administration Unit
89 Washington Avenue EBA 5th Floor
Albany, New York 12234
Phone: (518) 474.2925 or (800) 222.5627 (voice/TTY)